TCS Wins Best Buy's India GCC Ops, Grows Longstanding
TCS Wins Best Buy's India GCC Ops, Grows Longstanding
Key Highlights
- BENGALURU: Indian IT firms are stepping up their global capability centre (GCC) playbook.
- TCS pulled ahead of Accenture in the final leg of the race to take over the India GCC operations of US consumer electronics retailer Best Buy, people familiar with the matter told TOI.Best Buy floated a request for proposal (RFP) for a technology services engagement, and TCS won the mandate based on competitive pricing and aggressive service-level agreements (SLAs) and productivity benefits, sources said.
- Wipro is learnt to have been part of the initial shortlist.Best Buy's India GCC, based in Bengaluru, has around 600 employees.
TCS has emerged as the preferred partner for US consumer electronics retailer Best Buy's India GCC operations after winning a five-year technology services engagement based on competitive pricing and aggressive service-level agreements.
The Indian IT major pulled ahead of Accenture in the final leg of the race, with Wipro initially part of the shortlist. The deal is estimated to be worth around Rs 2,000 crore, covering GCC operations and broader technology services offering including data analytics and AI.
Read More: Happiest Minds to Merge with ITC Infotech, Creating India's 11th Largest IT Services Powerhouse
Best buy's india gcc, based
Best Buy's India GCC, based in Bengaluru, has approximately 600 employees. The five-year contract will deepen TCS's longstanding relationship with the retailer, spanning technology services and digital transformation.
Phil Fersht, CEO of HFS Research, estimates that TCS's existing relationship with Best Buy generates $75-$100 million in annual revenue, although no publicly disclosed contract value exists. The deal marks a significant milestone for TCS, which has been steadily expanding its GCC capabilities globally.
Also Read: Messi retires from the national team: who will replace him?
In 2024, Best Buy set up a 70,000-sq-ft technology centre in Bengaluru to accelerate its digital transformation. The centre aims to serve as an innovation hub for digital strategy, product management, design, engineering, infrastructure, and operations.
"Our intention is to make the Best Buy India hub the heart of innovation around mobile and AI platforms," Brian Tilzer, then chief digital, analytics, and technology officer at Best Buy, had said in 2024. "We're actively building and ramping up teams in those areas."
What's Your Reaction?
Like
1
Dislike
Love
Funny
Wow
1
Sad
Angry
I write about the forces shaping business and the global economy, from startup growth and changing markets to international trade and policy. My work focuses on breaking down complex developments into clear, practical insights and understanding what they could mean for businesses, investors, and the wider economy.
Comments (0)